Data Center Program Manager

Microsoft•Atlanta, GA

1d•$84,400 - $186,600

About The Position

As a Microsoft Data Center Project Manager (DCPM) in Cloud Operations & Innovation (CO+I), you will troubleshoot service incidents and manage assigned projects to meet service delivery objectives, escalating issues to appropriate stakeholders to remove obstacles. You will follow safety policies and procedures, participate in root cause analysis of incidents, build a strong understanding of data center procedures, collaborate across teams, and mentor colleagues by sharing best practices. CO+I delivers the core infrastructure and foundational technologies for Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. Microsoft operates a global portfolio of more than 200 data centers in 32 countries, supporting services used by customers and businesses worldwide. Environmental sustainability and optimization are central to Microsoft's data center design and operations. The role emphasizes cost awareness, safety and security, incident response, customer impact management, schedule coordination, stakeholder and supplier relationships, maintenance risk reduction, and accountability for end-to-end service quality and customer experience. The position is classified as Data Center Operations Management IC3. The typical U.S. base pay range is $84,400–$168,800 per year; the range for specified locations in the San Francisco Bay area and New York City metropolitan area is $118,800–$186,600 per year. The position will be open for at least five days, with applications accepted until filled.

Requirements

High school diploma or equivalent and at least 2 years of experience working on large-scale projects in an engineering and/or construction management role, or at least 3 years of experience supporting IT equipment or related technology.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

At least 3 years of experience in critical environment infrastructure, such as UPS, generators, or AHUs, or in physical IT infrastructure, such as servers, SANs, networking, capacity, data center racks/enclosures, or structured cabling.
Technical college degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, or a related field.
Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.

Responsibilities

Manage assigned projects to meet service delivery objectives and escalate issues to appropriate stakeholders to remove obstacles.
Troubleshoot service incidents and escalate as appropriate to meet SLA/OLAs while minimizing disruption to customers and the business.
Participate in root cause analysis of incidents.
Follow safety and security policies and procedures, and immediately report safety or security issues and concerns.
Recognize potential customer impacts from events and issues, communicate those impacts, and plan accordingly.
Review schedules proactively, avoid conflicts when possible, and coordinate solutions, expectations, and alternatives with customers.
Manage client and supplier relationships to clarify, document, and meet expectations.
Suggest ways to reduce risks associated with maintenance and coordinate scheduling needs with others.
Manage costs responsibly, adhere to budget requirements, and contribute to staying within budget.
Hold oneself accountable for end-to-end service quality, completeness, and customer experience, including availability, safety, security, and customer service; support escalation to the appropriate owner.
Collaborate across teams and share best practices through mentorship.
Embody Microsoft's culture and values.