5155 - Data Center IT Infrastructure Technician

NTT Global Data Centers • Sacramento, CA

7d • $33 - $47 • Onsite

About The Position

The Data Center IT Infrastructure Technician supports client requests within NTT data center spaces, responding to support tickets from inception through resolution with minimal or no supervision. The role troubleshoots servers, network devices, cabling, and power connectivity; racks and installs equipment; manages documentation; and periodically supports help desk functions, including phone queue coverage, desktop support, and deployment of laptops, VoIP phones, and peripherals.

The technician works with client hardware and data center infrastructure, including servers, storage, network devices, racks, cabinets, cabling, patch panels, and power distribution units. The role also supports equipment logistics, circuit troubleshooting, critical incident communications, vendor activities, and ticket processing within SLA guidelines. Work is on-site in a data center environment and may involve rotating schedules to support 24/7 operations.

Requirements

• High school diploma or GED.
• 3–5 years of data center environment or help desk experience.
• CompTIA A+ certification or equivalent experience.
• Working knowledge of data center processes and design, including power, cooling, and redundancy.
• Working knowledge of airflow management best practices and computer hardware.
• Understanding of networking components and infrastructure, device interconnections, and troubleshooting hardware and Layer 1 connectivity issues.
• Familiarity with data center cable management, running and labeling fiber and copper, and patch panels.
• Knowledge of copper and fiber cable testing equipment.
• Strong troubleshooting and problem-resolution skills.
• Ability to operate material-handling equipment such as server lifts and pallet jacks.
• Effective teamwork and interpersonal skills.
• Experience with data center incident resolution, asset management, and logistics.
• Critical thinking and decision-making skills related to outage risk assessment.
• Strong understanding of servers, routers, network switches, and patch panels.
• Proficiency with desktop PC tools and applications, including MS Office, MS Outlook, and web browsers.
• Experience with Active Directory, Office 365, and enterprise-level ticketing systems.
• Experience with laptops, desktops, docking stations, and enterprise peripherals.
• Experience participating in and supporting critical incidents, including incident call bridges, communications, and administration.
• Understanding of console cables, basic network commands, and SSH/Telnet clients such as PuTTY.
• Effective written and verbal communication skills.
• Regular, predictable attendance.
• Ability to physically move and rack equipment, climb a ladder, and work on a raised platform.
• Ability to safely lift and move up to 50 pounds.
• Ability to perform office-related tasks that may involve prolonged sitting or standing, move within an office environment, and use a computer.
• Must work on-site; telecommuting is not permitted.
• Must hold a current, valid state-issued driver's license and be able to use company vehicles to support tasks in nearby buildings.
• Must be flexible in schedule to support department needs, including coverage for projects and staff leave.
• Must be comfortable working in a fast-paced, highly critical environment with shifting priorities.
• Must satisfactorily pass or complete required client background checks or training.

Nice To Haves

• Previous experience working in a complex, high-availability data center environment.
• CompTIA Network+ certification.
• BICSI Installer 1 certification.

Responsibilities

• Unbox, inventory, and install client server, storage, and network hardware in client racks.
• Manage client assets, including inventory audits and receiving and shipping equipment.
• Coordinate technical tasks with internal groups and manage requests through resolution.
• Install, organize, and label cabling according to NTT or client standards.
• Troubleshoot and diagnose enterprise-level hardware.
• Replace DIMMs, hard drives, power supplies, and other components in server, storage, and network devices.
• Carry out instructions provided by clients and internal groups.
• Commission and decommission hardware.
• Install cross connects and work with telecommunications carriers to troubleshoot circuits.
• Install and troubleshoot CAT 5E, CAT6, single-mode, and multimode patch cables.
• Install data center infrastructure materials, including racks and cabinets with grounding, cable trays and ladders, cable management, copper and fiber cabling, and patch panels.
• Install and maintain power distribution units within client enclosures.
• Use a standard ticketing system and provide clear, timely customer communications.
• Communicate with employees, contractors, and clients by phone, email, and ticketing system.
• Participate in call bridges to troubleshoot and validate infrastructure issues.
• Follow change control processes and standards.
• Periodically provide corporate desktop support, including laptop imaging, printer support, user account administration, and hardware, software, telecommunications, and communications services.
• Act as communication coordinator and situation manager during critical incident call bridges.
• Support third-party vendor activities.
• Process tickets within SLA guidelines and follow procedural requirements.
• Perform other duties as assigned.

Benefits

• Annual bonus for regular full-time employees, dependent on individual and company performance.
• Paid time off.
• Medical, dental, and vision benefits.
• Life and supplemental insurance.
• Short-term and long-term disability coverage.
• Flexible spending account.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED