Data Center IT Technician

OVHcloud•Warrenton, VA

6d•Onsite

About The Position

The Data Center IT Technician ensures proper operation of hardware within the data center and supports deployment, maintenance, troubleshooting, upgrades, and optimization of server infrastructure. The role includes installing and removing servers, performing preventive and corrective maintenance, monitoring equipment status, supporting incident response, and escalating issues through resolution to maintain continuity of service. The technician is expected to maintain quality, sustainability, and procedural compliance in a fast-paced environment where priorities may shift with operational and customer needs. This is a night-shift position scheduled for four 10-hour shifts per week, Wednesday through Saturday, from 6:00 p.m. to 4:00 a.m. EST. The role is performed in an active data center IT operations environment and requires adherence to safety, security, access, and operational procedures.

Requirements

Good knowledge of dedicated server hardware and components, including the ability to understand, identify, and support equipment used in data center server environments.
Strong knowledge of the data center operating environment, including network infrastructure, electrical systems, airflow, air filtration, and cooling systems.
Ability to perform assigned tasks with minimal supervision while following procedures, documentation, quality expectations, and escalation protocols.
Excellent written and verbal communication skills, including clear communication with team members, supervisors, and operational stakeholders.
Ability to multitask and prioritize effectively in a fast-paced environment with changing operational needs while maintaining attention to detail.
Approachable demeanor and ability to remain calm, professional, and responsive under stress, including during troubleshooting, service-impacting issues, and urgent requests.
Ability to work independently and collaboratively to support data center operations, service continuity, and customer commitments.
Ability to work any shift in a 24x7 operation, including weekends and holidays.

Nice To Haves

Linux and Windows operating system proficiency.
A technical degree in information technology or equivalent experience.

Responsibilities

Install and remove servers from racks to fulfill customer orders, following protocols for server isolation, circuit verification, power-up, network configuration, and continuity of service for neighboring servers.
Test equipment before, during, and after deployment; troubleshoot hardware and operational issues; perform preventive maintenance; and complete corrective actions.
Participate in emergency troubleshooting, identify appropriate response paths, escalate issues to appropriate personnel or teams, and follow through until troubleshooting is complete and service impact is addressed.
Perform overhauls, inspections, repairs, and maintenance on non-rented servers to support readiness, reliability, and reuse.
Install, prepare, organize, and stage materials; deploy new equipment using available documentation, operating procedures, and technical instructions.
Monitor equipment dashboards, alerts, and status indicators to identify abnormal conditions, confirm operational health, and support timely intervention.
Meet service levels for server installation, repair, maintenance, and customization through timely execution, accurate completion, and consistent quality.
Assess fault severity and potential operational or customer impact, document findings, and prepare incident reports according to internal procedures.
Receive, verify, and track materials from head office, subcontractors, and suppliers; maintain accurate records and escalate discrepancies, delays, or quality issues.
Support changing priorities in a 24x7 data center environment while maintaining safety, security, quality, and attention to detail; coordinate with technicians, managers, and cross-functional support teams during assigned installation and recovery activities.