5155 - Data Center IT Infrastructure Technician

NTT Global Data Centers • Sacramento, CA

5d • Onsite

About The Position

The Data Center IT Infrastructure Technician supports client requests within NTT data center spaces, handling customer inquiries through support tickets from inception to resolution with minimal or no supervision. The role troubleshoots servers, network devices, cabling, and power connectivity; racks and stacks equipment; installs power distribution units (PDUs); and creates and manages documentation. It also periodically supports help desk functions, including phone queue coverage, desktop support, and deployment of laptops, VoIP phones, and peripherals.

The position performs data center infrastructure installation, maintenance, asset management, hardware diagnostics and component replacement, cabling and cross-connect work, and ticket and incident coordination. It may also provide corporate desktop support. The role is on-site and may require a rotating schedule to support 24/7 operations, flexibility to cover department needs, and work in a critical, fast-paced environment with shifting priorities.

Requirements

• High school diploma or GED.
• 3–5 years of data center environment or help desk experience.
• CompTIA A+ certification or equivalent experience.
• Working knowledge of data center processes and design, including power, cooling, and redundancy.
• Working knowledge of airflow management best practices and computer hardware.
• Understanding of networking components and infrastructures, servers, routers, network switches, and patch panels; ability to understand device interconnections and troubleshoot hardware and Layer 1 connectivity issues.
• Familiarity with cable management, running and labeling fiber and copper in a data center, and patch panels.
• Knowledge of copper and fiber cable testing equipment.
• Excellent troubleshooting and problem-resolution skills.
• Ability to operate material-handling equipment, including server lifts and pallet jacks.
• Effective teamwork and interpersonal skills.
• Experience with data center incident resolution, asset management, and logistics.
• Critical thinking and decision-making skills related to outage risk assessment.
• Regular, predictable attendance.
• Proficiency with standard desktop PC tools and applications, including MS Office, MS Outlook, and web browsers.
• Experience with Active Directory, Office 365, and enterprise-level ticketing systems.
• Experience with laptops, desktops, docking stations, and enterprise-level peripherals.
• Experience participating in and supporting critical incidents, including incident call bridges, communications, and critical-incident administration.
• Understanding of console cables, basic network commands, and SSH/Telnet clients such as PuTTY.
• Effective written and verbal communication skills.
• Ability to physically assist with moving and racking equipment, climb a ladder, work on a raised platform, and safely lift and move up to 50 pounds.
• Ability to perform office-related tasks that may involve prolonged sitting or standing, move within an office environment, and use a computer.
• Must work on-site; telecommuting is not permitted.
• Must be comfortable working in a highly critical, fast-paced environment with shifting priorities.
• Must possess a current, valid state-issued driver's license; the role may involve nearby buildings and company vehicles.
• Must be flexible in schedule to support department needs, including project coverage and coverage for PTO or sick leave.
• Must satisfactorily pass or complete any required client background checks or training.

Nice To Haves

• Previous experience working in a complex, high-availability data center environment.
• CompTIA Network+ certification.
• BICSI Installer 1 certification.

Responsibilities

• Unbox, inventory, and install client server, storage, and network hardware in client racks.
• Manage client assets, including inventory audits and receiving and shipping equipment.
• Coordinate technical tasks with internal groups and manage requests through resolution.
• Install, organize, and label cabling according to NTT or client standards.
• Troubleshoot and diagnose enterprise-level hardware and replace DIMMs, hard drives, power supplies, and other components in server, storage, and network devices.
• Understand and execute instructions from clients and internal groups.
• Commission and decommission hardware.
• Install cross connects and work with telecommunications carriers to troubleshoot circuits.
• Install and troubleshoot CAT 5E, CAT6, single-mode, and multimode patch cables.
• Install data center infrastructure materials, including racks and cabinets with grounding, cable tray and ladder, cable management, copper and fiber cable, and patch panels.
• Install and maintain power distribution units within client enclosures.
• Use a standard ticketing system and provide clear, timely, appropriate customer communications; process tickets within SLA guidelines and follow procedures.
• Communicate regularly with employees, contractors, and clients by phone, email, or ticketing system, and periodically join call bridges to troubleshoot and validate infrastructure issues.
• Adhere to change control processes and standards.
• Periodically provide corporate desktop support, including laptop imaging, printer support, user account administration, and other hardware, software, telecommunications, and communications services with support from desktop technicians.
• Act as communication coordinator and situation manager during critical incident call bridges.
• Support third-party vendor activities.
• Perform other duties as assigned.

Benefits

• Annual bonus eligibility for regular full-time employees, with payout dependent on individual and company performance.
• Paid time off.
• Medical, dental, and vision benefits.
• Life and supplemental insurance.
• Short-term and long-term disability coverage.
• Flexible spending account.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED