Critical Environment Technician Manager (Night Shift)

Microsoft•Phoenix, AZ

20h

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) organization operates the infrastructure behind Microsoft’s online services. The Data Center Critical Environment Technician Manager helps deliver and maintain the critical infrastructure and foundational technologies supporting services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The role combines people management with hands-on oversight of critical environment operations and maintenance across one or more disciplines, such as electrical, mechanical, controls, generators, or cooling systems. The manager coaches and develops team members, oversees facility equipment inspections and maintenance, monitors operations using telemetry and control systems, and leads responses to abnormal operating conditions. The role also coordinates third-party work, ensures work is performed safely and in accordance with procedures and applicable requirements, and supports a strong safety and security culture. Periodic travel to other metros may be required (0–25%). The role requires the ability to work 12-hour shifts, including non-standard hours that may include evenings, nights, weekends, and holidays. Microsoft cannot sponsor a work visa for this role.

Requirements

High school diploma, GED, or equivalent.
At least 5 years of mission-critical services work or applied learning experience, or equivalent experience. Relevant environments may include data centers, oil and gas refineries, hospitals, pharmaceutical or manufacturing facilities, and other high-availability or critical-infrastructure settings.
Ability to work shifts, including non-standard business hours that may include evenings, nights, weekends, or holidays.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

At least 1 year of experience in a specialized area such as mechanical, electrical, or controls, or a related field.
Associate degree or technical trade certification (such as military or trade school training), or higher-equivalent education, and at least 7 years of mission-critical services experience; or a high school diploma, GED, or equivalent and at least 10 years of such experience; or equivalent experience.
At least 1 year of people management experience.

Responsibilities

Model Microsoft’s culture and leadership principles; coach the team by defining objectives, enabling success, and supporting adaptation and learning; and care for team members by attracting and retaining talent and investing in their growth.
Serve as an operations specialist in one or more major areas, such as electrical, mechanical, controls, or generators, and independently complete advanced tasks.
Oversee and coach team inspections of critical facility equipment, buildings, and grounds for unsafe or abnormal conditions, and develop and analyze trends.
Monitor maintenance and operations performance using telemetry, control systems, and other platforms, and identify alarms.
Use the computerized maintenance management system (CMMS) to track assets, complete maintenance work-order requests, and report on outstanding and ongoing work.
Respond safely and promptly to abnormal conditions affecting operations, lead onsite incident response, and coordinate corrective repairs with critical facilities professionals.
Develop, enhance, or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in response to incidents.
Gather information and prepare incident timelines and data, root-cause analyses, and action items after abnormal conditions.
Guide, oversee, and perform planned, predictive, and corrective maintenance and repairs in one or more disciplines, following applicable procedures and escalating when appropriate.
Serve as a subject matter expert for an equipment type; oversee routine work and troubleshooting in that area and advise colleagues on inspection and supervision issues.
Troubleshoot trained equipment, systems, subsystems, and components, and consult with lower-level colleagues on system issues.
Provide or assign escorts for third-party contractors, subcontractors, vendors, and service providers, and coordinate and schedule their onsite activities.
Stop supplier work when potential or identified concerns arise, and help ensure third-party work is safely started and completed, including proper energization or deenergization and compliance with procedures, legislation, and codes.
Follow and coach the team on safety, security, and business requirements, including job hazard assessments and toolbox talks; maintain safe working conditions and immediately escalate unsafe conditions.
Assess and identify the resources and equipment needed to support environmental health and safety objectives.
Participate in required meetings, trainings, and handoffs.
Embody Microsoft’s culture and values.