Critical Environment Technician Manager (Night Shift)

Microsoft•Phoenix, AZ

1d•$75,400 - $185,300

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) team operates the infrastructure and foundational technologies that support Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The Critical Environment Technician Manager helps deliver these services by managing people and overseeing critical facility operations and maintenance. The role may specialize in one or more areas such as electrical, mechanical, controls, or generators, and includes hands-on technical work, team coaching, incident response, vendor coordination, and adherence to safety and security requirements. The position supports Microsoft’s global datacenter infrastructure and its operational and environmental sustainability goals. Periodic business travel to other metros may be required, up to 25% of the time. The manager must be able to work 12-hour shifts, including non-standard hours that may include evenings, nights, weekends, and holidays. Microsoft cannot sponsor a work visa for this role.

Requirements

High school diploma, GED, or equivalent.
At least 5 years of mission-critical services work or applied learning experience in a high-availability environment, such as data centers, oil and gas refineries, hospitals, pharmaceutical or manufacturing facilities, or related fields; equivalent experience is also accepted.
Ability to work shifts, including non-standard business hours that may include evenings, nights, weekends, and holidays.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

At least 1 year of experience in a specialized area such as mechanical, electrical, or controls, or a related field.
Associate degree or technical trade certification (such as military or trade school), or higher-equivalent education, and at least 7 years of mission-critical services experience; alternatively, a high school diploma, GED, or equivalent and at least 10 years of such experience; equivalent experience is also accepted.
At least 1 year of people management experience.

Responsibilities

Model Microsoft’s culture, values, and leadership principles; coach the team on objectives, outcomes, learning, and adaptation; and support employee growth and retention.
Serve as an operations specialist in one or more major areas, such as electrical, mechanical, controls, or generators, and independently perform advanced tasks.
Oversee and coach the team in regularly inspecting critical environment facility equipment, buildings, and grounds for unsafe or abnormal conditions, and develop and analyze trends.
Monitor maintenance and operational performance using telemetry, control systems, and other platforms, and identify alarms.
Use the computerized maintenance management system (CMMS) to track equipment assets, complete work order requests, and report outstanding and ongoing work.
Respond safely and quickly to abnormal conditions affecting operations, lead onsite incident response, and coordinate corrective repairs with critical facilities professionals.
Develop or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to incidents.
Gather information and create incident timelines, data, root-cause analyses, and action items following abnormal conditions.
Guide, oversee, and perform planned, predictive, and corrective maintenance and repairs under applicable MOPs and SOPs, escalating when appropriate.
Serve as a subject matter expert for one equipment type and oversee routine tasks and troubleshooting in that area.
Troubleshoot equipment, systems, subsystems, and components independently within trained disciplines, applying a hands-on understanding of their operation.
Provide or assign escorts for third-party contractors, subcontractors, vendors, and service providers; coordinate and schedule their onsite activities; and stop work when potential or identified concerns require it.
Help initiate third-party work by ensuring systems are properly energized or deenergized and that work is performed safely and in accordance with procedures, legislation, and municipal codes.
Advise colleagues on inspection and supervision issues and consult with lower-level colleagues on troubleshooting systems and problems.
Follow and coach the team on safety, security, and business requirements, including job hazard assessments and toolbox talks, so work is performed safely, reliably, and with quality.
Proactively ensure safety and security requirements are met for the work of self and others; maintain safe working conditions and immediately escalate observed unsafe conditions.
Identify appropriate resources and equipment to support environmental health and safety objectives.
Participate in required meetings, trainings, and handoffs.
Embody Microsoft’s culture and values.