Dairy Frozen Team Leader

Meijer•Rolling Meadows, IL

About The Position

The Dairy Frozen Team Leader plans, directs, and supervises day-to-day operations within store departments. This role mentors and coaches team members, implements strategies to improve customer service and store sales, and ensures customer needs are met quickly and efficiently. The Team Leader maintains store appearance, product presentation, and company standards, with particular attention to prime shopping hours. The role is responsible for department staffing, hiring, team development, performance management, and financial results, including sales and shrink. The Team Leader models and promotes exceptional customer service, ensures team members are trained, communicates the Meijer Friendly Initiative, and promotes a safe work environment. Reliable and consistent attendance is required. The position offers a base pay range of $18.45–$27.05. Meijer describes a comprehensive benefits package and opportunities for personal and professional development.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise day-to-day operations within store departments.
Provide courteous, friendly, and efficient service to customers and team members.
Manage staffing, selection, and hiring to meet staffing needs.
Promote succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure the team is thoroughly trained and completes required training.
Spend most of the time in the store communicating with customers and team members to support exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.