Dairy Frozen Team Leader

Meijer•Round Lake Beach, IL

5d•$18 - $27

About The Position

Plans, directs, and supervises team members in the day-to-day operations of store departments. Serves as a mentor and coach, implementing strategies to improve customer service and store sales while ensuring customer needs are met quickly and efficiently. Maintains store appearance, product presentation, and company standards, with a focus on prime shopping hours. The role includes responsibility for department staffing, team development, sales, profit and loss, and shrink. The position requires reliable and consistent attendance and completion of required certifications.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root causes.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
Manage staffing, selection, and hiring to meet staffing needs.
Promote succession planning by providing career paths, identifying team members’ development needs, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain the area to Meijer standards.
Ensure the team is trained in all aspects of its jobs and completes required training.
Spend most of the time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Perform other duties as assigned.
Maintain reliable and consistent attendance.