Dairy/Frozen Food Dept Leader

Kroger•Henrico, VA

About The Position

The Dairy/Frozen Food Dept Leader delivers excellent customer service by creating an outstanding customer experience and maintaining a safe, clean environment that encourages customers to return. The role is responsible for achieving sales and profit goals, controlling quality assurance standards, and monitoring the functions and activities of the dairy and frozen food departments. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes department planning and financial oversight, including developing business plans, implementing promotions, managing inventory and pricing, and assisting store management with budgets and profit/loss reviews. The leader also guides department associates through scheduling, goal setting, coaching, and performance reviews, while ensuring compliance with applicable laws, company guidelines, food safety requirements, and safety procedures. The essential functions must be performed with or without reasonable accommodation.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Retail or grocery experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Make decisions related to hiring, discipline, and termination, or make recommendations and provide substantive input on those matters.
Communicate company, department, and job-specific information to associates.
Set department performance goals and empower associates to meet or exceed targets through teamwork.
Develop schedules that manage customer volume throughout operating hours.
Follow local, state, and federal laws, company guidelines, and food safety regulations.
Welcome customers, answer questions about products, and make product suggestions.
Inform customers about dairy and frozen food specials and offer samples to introduce new products.
Develop and implement a department business plan to achieve desired results.
Create and execute weekly and period sales promotions with store management; inform and educate associates about current, upcoming, and special in-store promotions.
Implement promotional plans and stay current on present, future, seasonal, and special advertisements.
Prepare and submit seasonal critiques to the sales and merchandising supervisor.
Assist store management with store and department budgets, expense control, profit/loss reviews, and follow-up actions based on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes; monitor inventory and stocking conditions, identify discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering.
Maintain appropriate temperatures in cases and coolers and keep temperature logs.
Reinforce safety programs by following procedures, identifying unsafe conditions, practicing preventive maintenance, inspecting equipment, and reporting repair needs and customer or employee accidents to store management.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Promote trust and respect among associates and maintain a positive attitude.
Perform the essential functions of the position with or without reasonable accommodation.