DAIRY/FROZEN FOOD DEPT LEADER

The Kroger Co.•Floyds Knobs, IN

About The Position

The Dairy/Frozen Food Dept Leader delivers excellent customer service and creates an outstanding customer experience through exceptional service. The role establishes and maintains a safe, clean environment that encourages customers to return, achieves sales and profit goals, controls quality assurance standards, and monitors functions and activities in the dairy and frozen food departments. The leader demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Retail or grocery experience.
A second language, spoken, read, and/or written.

Responsibilities

Make decisions related to hiring, discipline, and termination, or provide recommendations and substantive input on those decisions.
Communicate company, department, and job-specific information to associates.
Establish performance goals and empower associates to meet or exceed targets through teamwork.
Develop schedules that manage customer volume throughout operating hours.
Follow local, state, and federal laws, company guidelines, and food safety regulations.
Help customers feel welcome and appreciated by answering questions about products and making suggestions.
Inform customers about dairy and frozen food specials and offer product samples.
Develop and implement a department business plan to achieve desired results.
Create and execute weekly and period sales promotions with store management, and inform and educate associates about current, upcoming, and special in-store promotions.
Implement the departments’ period promotional plan and stay current with present, future, seasonal, and special ads.
Prepare and submit seasonal critiques to the sales and merchandising supervisor.
Assist store management with budgets, expense control, profit/loss reviews, and appropriate action on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes; monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering.
Ensure proper temperatures are maintained in cases and coolers and that temperature logs are kept.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, practicing preventive maintenance, inspecting equipment, and notifying store management about repairs and customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Promote trust and respect among associates and maintain a positive attitude.
Perform the essential functions of the position with or without reasonable accommodation.