Dairy/Frozen Food Dept Leader

Kroger

About The Position

The Dairy/Frozen Food Dept Leader oversees the dairy and frozen food departments, delivering excellent customer service and maintaining a safe, clean environment. The role is responsible for achieving sales and profit goals, meeting quality assurance standards, and overseeing department functions and activities. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes hiring-related decision-making or recommendations, communicating information to associates, setting performance goals, scheduling coverage, developing and implementing business and promotional plans, and supporting department budgeting and financial reviews. The leader also manages pricing updates, inventory processes, food safety and temperature monitoring, equipment and workplace safety, and the supervision and coaching of direct reports. The role must be performed with or without reasonable accommodation.

Requirements

Must be at least 18 years old.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Retail or grocery experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Make decisions about hiring, discipline, and termination, or provide recommendations and substantive input.
Communicate company, department, and job-specific information to associates.
Establish performance goals and empower associates to meet or exceed targets through teamwork.
Develop schedules that manage customer volume throughout operating hours.
Follow applicable local, state, and federal laws, company guidelines, and food safety regulations.
Create a welcoming customer environment by answering questions about products and suggesting products.
Inform customers about dairy and frozen food specials and offer samples of products.
Develop and implement a department business plan to achieve desired results.
Create and execute weekly and period sales promotions with store management, and inform associates about current, upcoming, and special promotions.
Implement the department’s promotional plan and stay current with present, future, seasonal, and special advertisements.
Prepare and submit seasonal critiques to the sales and merchandising supervisor.
Assist store management with budgets, expense control, profit-and-loss reviews, and appropriate action on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes; monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, practicing preventive maintenance, inspecting equipment, and notifying store management about repairs and customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Promote trust and respect among associates and maintain a positive attitude.
Perform the essential functions of the position with or without reasonable accommodation.