Frozen Food/Dept Leader

Kroger•Sun Prairie, WI

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in achieving sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role promotes trust and respect among associates and helps customers feel welcome, important, and appreciated. It involves building knowledge of department products, answering questions, making suggestions, informing customers about frozen food specials, and recommending items to meet their needs. The position also supports department merchandising, product quality, inventory, food safety, equipment maintenance, and store safety practices.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience.
A second language, including speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products, respond to customer questions, and make product suggestions.
Inform customers of frozen food specials and recommend items to meet their needs.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Assist the department manager in achieving department sales and profit goals and monitor quality assurance standards.
Encourage associates to deliver excellent customer service.