FROZEN FOOD/DEPT LEADER

The Kroger Co. • Milford Charter Township, MI

9h

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in achieving sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy, encourage associates to deliver excellent customer service, and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

• Retail experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates and maintain a positive attitude.
• Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
• Maintain knowledge of department products and respond to questions or make product suggestions.
• Inform customers about frozen food specials and recommend items to meet their needs.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and keep temperature logs.
• Follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed