Dairy Frozen Team Leader

Meijer•Hillsdale, MI

About The Position

The Dairy Frozen Team Leader plans, directs, and supervises day-to-day team operations in the store. The role mentors and coaches team members, implements strategies to improve customer service and sales, and ensures customer needs are met quickly and efficiently. It also maintains store appearance, product presentation, and company standards, with particular focus during prime shopping hours. The Team Leader is responsible for staffing and hiring, team development and succession planning, disciplinary documentation and recommendations, and department profit and loss, sales, and shrink. The role models and promotes friendly, efficient service, ensures team members are trained, promotes a safe work environment, and spends most of the work time in the store communicating with customers and team members. Reliable and consistent attendance is required; other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise day-to-day team operations within store departments.
Mentor and coach team members, identify development needs, provide career paths, and support succession planning and promotion decisions.
Implement strategies to improve customer service and drive sales while ensuring customer needs are met efficiently.
Maintain store appearance, product presentation, and company standards, particularly during prime shopping hours.
Provide courteous, friendly, and efficient service to customers and team members and model exceptional, fast, and friendly customer service.
Staff, select, and hire team members to meet staffing needs.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Ensure the team is trained in all aspects of its jobs and completes required training.
Spend the majority of work time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.