Dairy Frozen Team Leader

Meijer•Rolling Meadows, IL

About The Position

The Dairy Frozen Team Leader plans, directs, and supervises team members in the day-to-day operations of store departments. The role serves as a mentor and coach, implements strategies to improve customer service and store sales, and ensures customer needs are met quickly and efficiently. The Team Leader maintains store appearance, product presentation, and company standards, with particular attention to prime shopping hours. The position is responsible for staffing, hiring, team development, performance management, department financial results, sales, and shrink. The Team Leader models and promotes exceptional customer service, communicates the Meijer Friendly Initiative, ensures team members are trained, and spends most of their time in the store engaging with customers and team members. The role also promotes a safe work environment and requires reliable, consistent attendance. The stated base pay range is $18.45–$27.05. Pay within that range depends on experience, qualifications, skills, market data, role responsibilities, and internal pay consistency. Benefits include medical, dental, vision, and life insurance; a 401(k) with employer match; disability leave; paid time off; paid parental leave; paid education assistance, including free education; a childcare subsidy; and development programs.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.
Reliable and consistent attendance.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise team members in day-to-day store operations.
Provide courteous, friendly, and efficient service to customers and team members.
Manage staffing, selection, and hiring to meet staffing needs.
Support succession planning by providing career paths, identifying development needs, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are trained in all aspects of their jobs and complete required training.
Spend most of the time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.