DAIRY/CLERK

The Kroger Co.•Kalispell, MT

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals and monitor established quality assurance standards. Support the Customer 1st strategy by encouraging excellent customer service and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role serves customers with dairy products, maintains product freshness and department merchandise, and follows food safety and workplace safety procedures. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Second language ability in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Offer product samples to help customers discover items or products they ask about.
Inform customers about dairy specials.
Provide customers with fresh products they have ordered.
Recommend dairy items to help customers find the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of repairs needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.