DAIRY/CLERK

The Kroger Co.•Ann Arbor, MI

12d

About The Position

The Dairy Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The Dairy Clerk embraces the Customer 1st strategy, encourages excellent service from associates, and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports customers with dairy product questions, recommendations, samples, specials, and orders. It also involves checking freshness, labeling and stocking merchandise, monitoring inventory and product temperatures, maintaining temperature logs, and following food safety and safety procedures. The clerk reports discrepancies, equipment issues, accidents, safety risks, and illegal activity to the appropriate manager. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Second language ability in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates.
Create a welcoming customer environment and answer questions about products sold in the department and store.
Maintain product knowledge and answer questions or make suggestions about department products.
Offer product samples to customers.
Inform customers of dairy specials.
Provide customers with fresh products they have ordered.
Recommend dairy items to help customers find the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with current, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.