Dairy Clerk

Kroger•Ypsilanti, MI

13d

About The Position

The Dairy Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the department manager in reaching sales and profit goals and meeting quality assurance standards, while promoting the Customer 1st strategy and the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk helps customers find and select dairy and grocery products, keeps merchandise labeled, stocked, and inventoried, and checks product freshness and sell-by dates. The role also helps maintain food safety and proper temperatures in cases and coolers, stays informed about advertisements and products, and reports discrepancies, equipment issues, unsafe conditions, and accidents to management. The position requires cooperative work in a fast-paced environment and the ability to assist customers, including minors, people with special needs, and older adults.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products, answer questions, inform them about food specials, and recommend items.
Provide customers with fresh and non-perishable grocery products they have ordered.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Maintain knowledge of department products and respond to questions or make suggestions.
Create a welcoming environment by assisting customers with questions about products throughout the department and store.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager about items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.