Daily Retail Operations Coordinator

We are looking for a Store Operations Coordinator to manage the workload calendar and provide high-level support to stores. The ideal candidate will have at least 2 years of experience in a store leadership role, be a self-starter with strong communication skills, and have advanced knowledge of Microsoft Office Suite. The base salary range for this position is $70,000.00 - $85,000.00 per year.

• Serve as a gatekeeper for store workload. Manage Retail Workload Calendar including activity intake and execution timing coordination, ensuring activities are planned in a way that sets store teams up for success.
• Provide high level of store support through timely and accurate help-desk ticket responses. Create weekly ticket reporting and work with business partners to drive improved service levels to stores. Oversee cross-functional coordination and issue response for major issues.
• Identify themes and insights from tickets and make recommendations to Retail Operations leadership for potential process/system improvements
• Support with process improvements, pilots/tests, and project rollouts, including develop of thoughtful project plans
• Partner with Visual Merchandising team to coordinate floorset updates, collect required visual merchandising direction, and partner with communication team to submit accurate and complete floorset communications
• Partner with Planning & Allocation team to coordinate timing and manage volume of outbound transfers to distribution centers
• Execute and support planning and communication of other operational activities, including but not limited to price changes, promotions, and marketing/signage updates
• Serve as liaison between Logistics team and stores to coordinate changes to shipment delivery schedules, carrier changes, and holiday planning
• Manage store supplies and associated vendors, including budget management, sourcing of improved supplies, collecting store feedback, ensuring stores are fully equipped, and reporting
• Maintain accuracy of store database, including contact lists, district/region alignments, and store attributes
• Communicate and escalate issues and risks to retail operations leadership
• Maintain a full understanding of retail operations policies and procedures
• Support with account creation and administration for retail tools

• Minimum of 2 years in a store leadership role focused on operations (e.g. Operations Lead, Operations Key Holder, Operations Manager)
• Operate with a servant mentality towards our stores
• Ability to support a non-traditional work schedule (including holidays and weekends) to support stores, as needed
• Self-starter with ability to identify issues, propose solutions, and implement improvements
• Ability to multi-task and work independently and collaboratively in a fast-paced environment
• Strong verbal and written communication skills
• Advanced knowledge of Microsoft Office Suite, especially Excel and PowerPoint
• Extremely high attention to detail
• Ability to travel to Retail Store locations up to 20%