Daily Retail Operations Coordinator

The job overview for this role is to serve as a gatekeeper for store workload and provide high-level store support through timely and accurate help-desk ticket responses. The role also involves identifying themes and insights from tickets to make recommendations for potential process/system improvements. Additionally, the candidate will be responsible for coordinating floorset updates, managing outbound transfers to distribution centers, executing operational activities, and serving as a liaison between the Logistics team and stores. Other responsibilities include managing store supplies and associated vendors, maintaining the accuracy of the store database, and communicating and escalating issues to retail operations leadership.

• Serve as a gatekeeper for store workload
• Manage Retail Workload Calendar including activity intake and execution timing coordination
• Provide high level of store support through timely and accurate help-desk ticket responses
• Create weekly ticket reporting and work with business partners to drive improved service levels to stores
• Oversee cross-functional coordination and issue response for major issues
• Identify themes and insights from tickets and make recommendations to Retail Operations leadership for potential process/system improvements
• Support with process improvements, pilots/tests, and project rollouts, including develop of thoughtful project plans
• Partner with Visual Merchandising team to coordinate floorset updates, collect required visual merchandising direction, and partner with communication team to submit accurate and complete floorset communications
• Partner with Planning & Allocation team to coordinate timing and manage volume of outbound transfers to distribution centers
• Execute and support planning and communication of other operational activities, including but not limited to price changes, promotions, and marketing/signage updates
• Serve as liaison between Logistics team and stores to coordinate changes to shipment delivery schedules, carrier changes, and holiday planning
• Manage store supplies and associated vendors, including budget management, sourcing of improved supplies, collecting store feedback, ensuring stores are fully equipped, and reporting
• Maintain accuracy of store database, including contact lists, district/region alignments, and store attributes
• Communicate and escalate issues and risks to retail operations leadership
• Maintain a full understanding of retail operations policies and procedures
• Support with account creation and administration for retail tools

• Minimum of 2 years in a store leadership role focused on operations (e.g. Operations Lead, Operations Key Holder, Operations Manager)
• Ability to support a non-tr
• Operate with a servant mentality towards our stores

• Serve as a gatekeeper for store workload
• Provide high level of store support through timely and accurate help-desk ticket responses
• Identify themes and insights from tickets and make recommendations for potential process/system improvements
• Support with process improvements, pilots/tests, and project rollouts
• Coordinate floorset updates and collect visual merchandising direction
• Coordinate timing and manage volume of outbound transfers to distribution centers
• Execute and support planning and communication of operational activities
• Serve as liaison between Logistics team and stores
• Manage store supplies and associated vendors
• Maintain accuracy of store database
• Communicate and escalate issues and risks to retail operations leadership
• Maintain a full understanding of retail operations policies and procedures
• Support with account creation and administration for retail tools
• Ability to support a non-traditional work schedule
• Self-starter with ability to identify issues, propose solutions, and implement improvements
• Ability to multi-task and work independently and collaboratively
• Strong verbal and written communication skills
• Advanced knowledge of Microsoft Office Suite, especially Excel and PowerPoint
• Extremely high attention to detail
• Ability to travel to Retail Store locations up to 20%
• Base Salary Range: $70,000.00 - $85,000.00 per year (actual salaries may vary)
• Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.