GHY eBiz Customs Import Specialist (#2631)

GHY International•Baltimore, MD

About The Position

GHY is hiring an experienced Customs Import Specialist to support clients’ shipments crossing the Canada–U.S. border during evening and overnight hours. The role covers pre- and post-release customs activities, with responsibility for prioritizing time-sensitive shipments, troubleshooting rejects and release issues, assigning tariff classifications, managing Partner Government Agency (PGA) requirements, processing corrections, and coordinating with customs authorities, clients, carriers, vendors, and internal teams. The specialist is expected to work independently, apply sound judgment, maintain compliance, and escalate issues when appropriate. The position requires evening and overnight availability, with shifts typically beginning around 6:00 or 7:00 PM Eastern Time. Occasional weekend availability is required, and scheduling flexibility is provided to accommodate these hours. GHY describes itself as a family-led organization with more than a century of experience and identifies as one of Canada’s Best Managed Companies. It offers ongoing learning through its internal university and development programming, competitive compensation with scheduled salary assessments and a performance-based bonus program, comprehensive benefits, and opportunities to connect and contribute through employee committees and cultural ambassador programs.

Requirements

Approximately 5 years of customs brokerage or related industry experience.
Certified Customs Specialist (CCS) designation.
High school diploma or equivalent.
Strong understanding of the customs release process, including pre- and post-release activities.
Working knowledge of CBP and CBSA requirements.
Experience with tariff classification and Partner Government Agency requirements.
Strong analytical and troubleshooting skills.
Exceptional attention to detail.
Ability to prioritize time-sensitive shipments and competing deadlines.
Confidence communicating with clients, customs authorities, carriers, vendors, and teammates.
Ability to work independently and recognize when an issue needs to be escalated.
Proficiency with Microsoft Outlook, Word, and Excel.
Evening and overnight availability; shifts typically begin around 6:00 or 7:00 PM Eastern Time.
Occasional weekend availability.

Nice To Haves

U.S. Customs Broker License.
Experience with Canadian and U.S. customs release processes is strongly preferred.

Responsibilities

Prioritize shipments by estimated time of arrival and submit them to CBP and CBSA in a timely manner.
Monitor alerts, investigate and resolve customs rejects, and address release issues as they arise.
Assign appropriate tariff classifications and PGA data for accurate customs processing.
Complete carrier eManifests and manage pre- and post-release activities, including RMD corrections.
Monitor entries through CADEX and take action when attention is required.
Communicate with customs representatives, clients, carriers, vendors, and internal teams to gather information and resolve issues.
Maintain clear eLogs and documentation supporting actions, decisions, and corrections.
Investigate irregularities, take appropriate action to keep shipments moving, and protect compliance.
Work independently and escalate issues when appropriate.

Benefits

Ongoing learning through an internal university and development programming.
Competitive compensation with scheduled salary assessments.
Performance-based bonus program.
Comprehensive benefits designed to support associates and their families.
Opportunities to connect and contribute through the Giveback Committee, Social Committee, and Cultural Ambassadors.

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