eBiz Customs Import Specialist (#2631)

GHY International•Buffalo, NY

About The Position

GHY is hiring an experienced Customs Import Specialist to keep clients’ shipments moving across the Canada-U.S. border during evening and overnight hours. The role covers customs activities before and after release and requires sound judgment, accuracy, and the ability to troubleshoot issues independently. The specialist prioritizes time-sensitive shipments, resolves release issues, assigns tariff classifications and Partner Government Agency (PGA) data, processes corrections, and coordinates with customs authorities, clients, carriers, vendors, and internal teams. The position requires evening and overnight availability, with shifts typically beginning around 6:00 or 7:00 PM Eastern Time. Occasional weekend availability is required, and scheduling flexibility is provided to accommodate these shifts. GHY describes itself as a family-led organization with more than a century of experience and offers ongoing learning, competitive compensation, a performance-based bonus program, comprehensive benefits, and opportunities to connect and contribute through employee committees and cultural programs.

Requirements

Approximately 5 years of customs brokerage or related industry experience.
Certified Customs Specialist (CCS) designation.
High school diploma or equivalent.
Strong understanding of customs release processes, including pre- and post-release activities.
Working knowledge of CBP and CBSA requirements.
Experience with tariff classification and Partner Government Agency requirements.
Strong analytical and troubleshooting skills.
Exceptional attention to detail.
Ability to prioritize time-sensitive shipments and competing deadlines.
Confidence communicating with clients, customs authorities, carriers, vendors, and teammates.
Ability to work independently and recognize when an issue should be escalated.
Proficiency with Microsoft Outlook, Word, and Excel.
Evening and overnight availability; shifts typically begin around 6:00 or 7:00 PM Eastern Time.
Occasional weekend availability.

Nice To Haves

U.S. Customs Broker License.
Experience with Canadian and U.S. customs release processes is strongly preferred.

Responsibilities

Prioritize shipments by estimated time of arrival and ensure timely submission to CBP and CBSA.
Monitor alerts, investigate and resolve customs rejects, and address release issues as they arise.
Assign appropriate tariff classifications and PGA data to support accurate customs processing.
Complete carrier eManifests and manage pre- and post-release activity, including RMD corrections.
Monitor entries through CADEX and take action when attention is required.
Communicate with customs representatives, clients, carriers, vendors, and internal teams to gather information and resolve issues.
Maintain clear eLogs and documentation supporting actions, decisions, and corrections.
Recognize and investigate potential issues, take appropriate action to keep shipments moving, and protect compliance.

Benefits

Ongoing learning through an internal university and development programming.
Competitive compensation supported by scheduled salary assessments.
Performance-based bonus program.
Comprehensive benefits designed to support associates and their families.
Opportunities to connect and contribute through the Giveback Committee, Social Committee, and Cultural Ambassadors.

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