Customs Brokerage Coordinator / Entry Writer

Mohawk Global•Atlanta, GA

16d•$55,000 - $65,000

About The Position

The CHB Coordinator is a developing individual contributor responsible for accurately processing customs entries on assigned accounts and communicating with clients and CBP to support the brokerage team’s daily operations. Working under the guidance of a CHB Team Lead or CHB Supervisor, the Coordinator builds proficiency in entry processing, client communication, documentation review, and regulatory compliance while progressing toward independent account management. The role is expected to meet established KPIs, participate in training and coaching, and contribute to team success. The position operates in a professional office environment or remotely from a home office, with a quiet to moderate noise level. It routinely uses standard office equipment and is largely sedentary, though lifting items under 25 pounds and bending, standing, and walking short distances may be required. Travel is less than 10%.

Requirements

1–2 years of experience in customs brokerage, international trade, logistics, or a related field.
Familiarity with customs entry processes and U.S. Customs regulations.
Working knowledge of U.S. Customs regulations, entry processes, and brokerage procedures.
Ability to process customs entries and review shipment documentation accurately.
Knowledge of customs documentation, classification, and regulatory requirements.
Strong organizational skills and attention to detail.
Strong attention to detail and documentation accuracy.
Excellent verbal and written communication skills.
Customer service and relationship management skills.
Time management and prioritization in a deadline-driven environment.
Problem-solving and analytical thinking.
Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.

Nice To Haves

Bachelor's degree in Business, Supply Chain, Logistics, International Trade, or a related field.
Experience utilizing CargoWise or similar brokerage systems.
Exposure to customs classification, PGA requirements, or trade compliance activities.
Customs brokerage industry certifications or coursework.

Responsibilities

Serve as a primary point of contact for assigned accounts, providing timely updates and responsive customer support.
Build effective working relationships with clients through professional communication and service.
Address routine client inquiries and escalate complex issues as appropriate.
Support client satisfaction through accurate execution and proactive communication.
Process customs entries accurately and timely in accordance with client requirements and regulatory standards.
Review and validate shipment documentation, including invoices, packing lists, and supporting customs documentation.
Ensure compliance with CBP regulations, customer SOPs, and internal procedures.
Maintain accurate shipment records and support operational workflow efficiency.
Investigate and resolve routine entry processing issues, documentation discrepancies, and shipment-related concerns.
Collaborate with internal teams and regulatory agencies to address operational challenges.
Identify risks, compliance concerns, or processing errors and take appropriate corrective action.
Escalate non-routine issues and exceptions to leadership as needed.
Communicate effectively with clients, CBP, partner government agencies, and internal stakeholders.
Partner with Compliance, Transportation, and other operational teams to support shipment execution.
Participate in team meetings, training programs, and coaching sessions.
Seek feedback and apply learnings to improve performance and technical expertise.
Maintain accuracy across entry filings, documentation, and account records.
Support compliance with billing, file completion, and documentation requirements.
Ensure files are processed and finalized within established service standards.
Contribute to meeting productivity, quality, and compliance KPIs.
Perform other duties as assigned.