Customer-to-Cash Transformation Business Analyst

Ball • Westminster, CO

2d • $98,900 - $141,330 • Hybrid

About The Position

The Customer to Cash Transformation Business Analyst helps Ball’s Global Business Services (GBS) organization improve end-to-end Customer to Cash business processes and systems through analysis, process evaluation, and solution delivery. The role partners with business stakeholders and technical teams to identify opportunities, implement improvements, and support enabling applications in a global environment. It serves as a liaison between business and technology teams, translating requirements into practical solutions that enhance productivity, process efficiency, and strategic business outcomes.

The preferred location is Ball’s Westminster, Colorado campus, though remote candidates may be considered depending on experience, qualifications, and willingness to travel regularly to Colorado. Colorado-based employees are expected to work on-site at least three days per week, with core collaboration days Tuesday through Thursday. Travel and local commuting between Ball locations and other possible non-Ball locations may be required. U.S. work authorization is required; Ball will not sponsor employment visas for this opening.

Requirements

• Bachelor’s degree in a related field or equivalent combination of education and relevant work experience.
• At least five years of job-related experience in business analysis or a related discipline.
• Deep understanding of Customer to Cash processes within JD Edwards, including order management, customer master data, pricing, invoicing, fulfilment, credit, and EDI-related transactions.
• Strong understanding of JDE data structures, business rules, interfaces, dependencies, and process controls.
• Ability to collaborate effectively with business stakeholders, ERP teams, integration teams, architects, developers, and support organizations to deliver complex cross-functional solutions in a matrixed organization.
• Ability to facilitate knowledge transfer and translate complex technical concepts into business value.
• Strong communication, consulting, and problem-solving skills across organizational levels and cultures.
• Strong customer-facing skills and ability to influence and motivate internal stakeholders, external partners, and vendors.
• High attention to detail and commitment to quality outcomes.
• Ability to prioritize and execute multiple tasks in a fast-paced, global environment.
• Proficiency in writing functional requirements specifications and bridging business and technical needs.
• Legal authorization to work in the United States; visa sponsorship is not available.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Participate in production support and enhancement activities, partnering with business process owners to validate requirements and recommend ERP-related best practices.
• Manage business process mapping, process re-engineering, and gap analysis to identify process optimization opportunities.
• Facilitate requirements gathering, analysis, documentation, configuration, unit testing, and user acceptance testing activities.
• Serve as a functional subject matter expert for Customer to Cash capabilities and processes.
• Create Business Requirements Documents (BRDs) for reports, forms, configurations, interfaces, and enhancements, assessing impacts across upstream and downstream business processes.
• Coordinate change activities, unit testing, and regression testing with integration partners.
• Develop test scenarios and scripts, perform testing, and coordinate defect resolution through user acceptance testing.
• Develop work instructions and job aids to support end-user training and adoption.
• Support analytical reporting initiatives, platform enhancements, change management activities, and process improvement efforts.
• Manage multiple priorities independently in a global environment and interact with and influence business partners at all levels.

Benefits

• Eligible to participate in the annual incentive compensation plan.
• Comprehensive benefits structure; details are available on Ball’s Total Rewards page.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level