Call Center Representative
About The Position
TEKsystems is hiring a customer-focused Technical Support Representative to support the Kwikset product line, including specialty and electronic locks such as keypad and smartphone-enabled locking systems. The representative will help customers with installation issues, product malfunctions, access problems, product features, and general questions. The role requires calm, clear communication, effective troubleshooting, and a strong customer-service approach, including when customers face difficult or time-sensitive situations. This is a contract-to-hire position based out of El Paso, Texas, and is fully remote. The listed pay range is $20.00 per hour. The anticipated application deadline is November 6, 2026. Eligible benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.
Requirements
- Strong troubleshooting and problem-solving skills.
- Technical mindset and willingness to learn.
- Self-motivated and comfortable learning products independently.
- Basic mechanical aptitude.
- Strong verbal and written communication skills.
- Ability to assist frustrated customers while remaining patient and professional.
- Basic computer and data-entry skills.
- Ability to type at least 35 words per minute.
- High school diploma or equivalent.
Nice To Haves
- Customer service, call center, technical support, or product support experience.
- Previous hardware or home improvement experience.
- Spanish or French bilingual skills.
Responsibilities
- Handle a high volume of inbound customer service and technical support calls.
- Assist customers with troubleshooting, installation, product features, and general product questions.
- Walk customers through solutions step by step over the phone.
- Determine whether products can be repaired or may need replacement.
- Respond professionally to customers experiencing difficult or time-sensitive situations.
- Document customer interactions and relevant product information accurately in the computer system.
- Respond to customer repair and service requests according to established procedures.
- Direct customers to appropriate resources when additional assistance is needed.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, which may include PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
