Call Center Representative

Portland, OR

11d•$19 - $21•Onsite

About The Position

Renewal by Andersen of Oregon is seeking enthusiastic, goal-driven Inside Sales Center Representatives for its Portland-based team. The role manages inbound and outbound calls, schedules consultations for the sales team, and provides homeowners with a professional, welcoming experience. Outbound calls are made to warm leads from internal databases; there is no cold calling. Representatives maintain customer records in a CRM, coordinate with the sales team, and assist with special projects and other assigned tasks. The role is full-time, with 40 hours per week and flexibility to work mornings or evenings once a consistent schedule is set. Employees complete a structured two-week training program and receive ongoing coaching. The position is onsite in a dynamic office/call center setting in Tualatin, Oregon, with a moderate noise level. Employees must be able to commute reliably to the office and be available to work at least one weekend day. Pay is $19–$21 per hour, plus performance-based bonuses paid with each paycheck. The posting states that top performers can earn $45,000–$73,000 in annual total compensation. Full-time employees are eligible for medical, dental, and vision coverage, HSA and FSA options, an employer HSA contribution, voluntary life insurance, long-term disability and supplemental health plans, a 401(k) with a 4% company match, paid time off, and paid holidays. Career growth opportunities are also described.

Requirements

At least 1 year of experience in customer service, a call center, or sales is preferred.
Fluent in English, with clear, professional verbal communication skills and strong phone etiquette.
Motivation to meet performance goals and receptiveness to coaching and feedback.
Basic computer proficiency, comfort navigating multiple screens, and ability to learn internal systems quickly.
High attention to detail and ability to multitask in a fast-paced environment.
Ability to reliably commute to and from the Tualatin office.
Availability to work at least one weekend day, Saturday or Sunday.

Nice To Haves

Bilingual Spanish skills are a strong plus.

Responsibilities

Serve as the first point of contact for homeowners through inbound calls, providing exceptional service and building trust.
Make outbound calls to warm leads from internal databases and schedule consultations for the sales team.
Guide homeowners through the scheduling process and provide a professional, welcoming experience on every call.
Maintain accurate, up-to-date records of customer interactions in the CRM system.
Coordinate with the sales team to ensure accurate calendar placement and a smooth customer handoff.
Assist with special projects and tasks as assigned by leadership.