Customer Technical Program Manager

NVIDIA•Santa Clara, CA

9d•$200,000 - $322,000

About The Position

NVIDIA is seeking a Customer Technical Program Manager to lead cross-functional teams and ecosystem partners in delivering next-generation AI storage computing platforms. The role drives GPU and storage server solutions through integration of complex hardware and software stacks, from evaluation and proof of concept through design, development, qualification, validation, customer acceptance, and service launch. The position works across engineering, operations, quality, product management, and sales, as well as customer and vendor teams, to resolve technical and logistical issues and keep programs on track.

Requirements

Bachelor's or master's degree in computer science or a related field, or equivalent experience.
12 or more years of relevant work experience.
Strong technical program management experience with complex OEM/ODM system-level integration, development, and qualification.
Experience with software and hardware system-level lifecycles and understanding of key indicators for leading programs and projects.
Experience driving execution and coordination between internal teams and external accounts.

Responsibilities

Lead multifunctional teams, including OEM/ODM, network and storage vendors, and software partners, to deliver next-generation AI storage computing platforms.
Define strategies and tactics for driving GPU and storage server solutions and integrating complex hardware and software stacks from evaluation and proof of concept through customer acceptance and start of service.
Scope product development projects, identify and assemble support teams, formally kick off customer projects, develop joint timelines, and support design-in efforts with technical collateral and tools.
Coordinate and facilitate engineering design reviews, ensure customer-required features are implemented, drive resolution of blocking issues and bugs, and support timely customer acceptance and production deployment.
Organize and lead complex technical discussions between hardware and software engineering teams.
Work with engineering, operations, quality, product management, and sales to resolve technical and logistical issues, set expectations, and keep project scope and execution on track.
Communicate program status and key issues regularly to customers and management.
Identify organizational learning opportunities for continuous improvement.
Partner with leadership teams to provide dashboards, reports, and insights on critical metrics and manage risks.