Technical Program Manager, Customer Onboarding

Veracode•Burlington, MA

6d•$110,000 - $150,000

About The Position

Veracode is seeking an experienced Technical Program Manager to lead customer onboarding across Enterprise and Commercial customers. Reporting to the Vice President of Customer Success, this senior individual contributor owns the program strategy, governance, and cross-functional execution model. The role leads multiple concurrent deployments and provides visibility into program health, dependencies, risks, capacity, and customer outcomes while driving accountability across Customer Success, Project Management, Customer Solutions Engineering, Solutions Architecture, Product, and customer teams. The role combines technical understanding with program leadership to bring structure to complex initiatives, anticipate risks, remove systemic blockers, and continuously improve customer onboarding delivery at scale. Success is measured through program readiness and predictability, timely milestones and deployment completion, time to go-live and first value, risk and dependency resolution, fewer delays and escalations, consistent governance, deployment efficiency and scalability, and quality transitions into Customer Success.

Requirements

At least 5 years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.
Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
Ability to translate strategic objectives into structured programs and measurable outcomes.
Strong understanding of enterprise SaaS implementations and customer onboarding.
Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.
Excellent executive communication and stakeholder management skills.
Ability to influence teams and drive accountability without direct authority.
Experience with Jira, Asana, Smartsheet, or equivalent program management platforms.

Nice To Haves

Experience with application security, SAST, SCA, DAST, or DevSecOps environments.

Responsibilities

Own the customer onboarding program, establishing objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.
Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution.
Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes; drive accountability without direct authority.
Establish consistent program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalate decisions requiring leadership intervention.
Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value.
Build and continuously improve onboarding frameworks, playbooks, processes, and workflows to create a consistent, repeatable, and scalable customer experience.
Communicate program health, priorities, risks, and outcomes clearly to customer and Veracode leadership stakeholders.
Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities.