Associate, Customer Technical Program Manager

Aligned Data Centers

About The Position

The Associate Customer Technical Program Manager supports delivery of customer programs across the data center lifecycle, assisting with coordination, communication, and execution across multiple customer accounts. Working under close supervision, this role develops foundational technical program management skills while contributing to a strong customer experience. The position calls for a detail-oriented, highly organized person who is eager to learn and brings a customer-service mindset and collaborative approach to internal and external stakeholder work. The role assists Customer Technical Program Managers with customer lifecycle activities from pre-construction through delivery and post-delivery support. It supports coordination among internal teams and external partners, maintains project documentation and tracking tools, and contributes to meeting preparation, status reporting, change management, process improvement, customer communication, and risk escalation. The position may require travel at times, up to 25%.

Requirements

Bachelor’s degree in Construction Management, Engineering, or a related field, or degree in progress/relative experience.
1–3 years of experience in project coordination, construction, engineering, or a related environment is preferred.
Basic understanding of project management principles.
Strong organizational, communication, and time-management skills.
Proficiency in Microsoft Office; Excel is required.
Ability to learn technical concepts related to data center design and construction.
Ability to interpret construction drawings and specifications.
Mechanical or electrical background is a plus.
Ability to work as a team player across the organization.

Nice To Haves

Mechanical or electrical background.
1–3 years of experience in project coordination, construction, engineering, or a related environment (listed as preferred).

Responsibilities

Assist Customer Technical Program Managers in coordinating customer lifecycle activities from pre-construction through delivery and post-delivery support.
Support communication between internal teams, including Sales, Solutions Architecture, Platform Delivery, and Operations, and external partners.
Maintain project documentation, action logs, schedules, and tracking tools to support stakeholder alignment.
Assist with coordination of pre-sales and contract review activities, organizing and sharing documentation appropriately.
Track change requests and support preparation of customer-facing communications.
Prepare meeting materials, take notes, track action items, and assist with reporting project status, risks, and KPIs.
Document lessons learned and contribute to process standardization and improvement efforts.
Help maintain strong customer relationships through responsiveness, follow-through, and clear communication.
Identify and escalate potential risks or issues to senior team members.
Travel at times, up to 25%.