Customer Technical Program Manager

Xsight Labs • Saratoga, CA

1d

About The Position

Xsight Labs is a fabless semiconductor company providing connectivity solutions for cloud service providers, hyperscale data center networks, and edge applications. Its products include the E1 DPU and the X2 family of programmable data center switches.

Reporting to the Director of Customer Engineering, the Technical Program Manager serves as the operational lead for customer engagements. The role creates processes and coordination across complex technical workstreams and aligns Xsight’s delivery with the development cycles and milestones of hyperscalers and other Tier-1 customers. It manages customer programs from concept and implementation through production and large-scale deployment, balancing customer needs with internal resources and driving progress across multiple projects and global teams.

Requirements

• Bachelor of Science in Computer Science, Electrical Engineering, or a related discipline.
• At least 10 years of experience in the semiconductor or networking market.
• Deep knowledge of cloud architectures and hyperscaler internal workings.
• Strong understanding of data center networking, DPU/SmartNIC trends, and programmable architectures.
• Knowledge of Ethernet networking, storage, data center infrastructure, and the semiconductor market.
• Familiarity with high-performance data center technologies, including RDMA, DPDK, SPDK, NVMe, Cloud Native, Linux, SONiC, DASH, and P4.
• Ability to work independently in a dynamic, high-velocity startup environment where priorities may shift rapidly.
• People-oriented leadership, executive presence, and demonstrated ability to influence without direct authority.
• Experience interacting directly with customers, both face-to-face and remotely.
• Customer-service orientation and strong communication skills, including fluency in written and spoken English and good listening skills.
• Ability to work independently and collaboratively as part of a team.
• Ability to travel globally.

Nice To Haves

• 15 or more years of experience in the semiconductor or networking market.
• Direct experience managing programs for major cloud providers such as AWS, Google, Microsoft, Meta, or Oracle.

Responsibilities

• Create clear processes and coordinate complex, competing technical workstreams to support customer program success.
• Serve as an internal expert on hyperscaler development cycles and align Xsight’s delivery with customer processes and milestones.
• Manage customer projects through their full lifecycle, from concept and implementation to production and large-scale deployment.
• Represent the customer’s needs internally while coordinating with PLM, Sales, and R&D to resolve issues and balance resource needs.
• Drive technical progress at high velocity across multiple customer projects, including those with conflicting priorities.
• Represent Xsight in high-stakes technical meetings and use influence and communication skills to align global teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior