Customer Technical Program Manager Job Description

Xsight Labs • Valley, AL

2d

About The Position

Xsight Labs is hiring a Technical Program Manager to lead customer engagements involving its semiconductor and software products. Reporting to the Director of Customer Engineering, this role is the operational engine of customer programs and calls for a process-oriented leader who can organize multiple complex technical workstreams. The TPM will navigate the internal development cycles of hyperscalers and other Tier-1 customers to support integration of Xsight’s silicon and software from concept through production and large-scale deployment.

The role requires close collaboration with Product Line Management (PLM), Sales, and R&D; alignment with customer-specific processes and milestones; and the ability to balance customer needs with internal resource requirements. The TPM will manage multiple customer projects in a fast-moving startup environment and represent Xsight in high-stakes technical meetings with global teams. The role reports to the Director of Customer Engineering. The preferred location is the Northern California Bay Area, USA, and global travel is required.

Requirements

• Bachelor of Science degree in Computer Science, Electrical Engineering, or a related discipline.
• At least 10 years of experience in the semiconductor or networking market.
• Deep knowledge of cloud architectures and hyperscaler internal operations.
• Strong understanding of data-center networking, DPU/SmartNIC trends, and programmable architectures.
• Solid knowledge of Ethernet networking, storage, and data-center infrastructure, particularly in the semiconductor market.
• Familiarity with high-performance data-center technologies including RDMA, DPDK, SPDK, NVMe, Cloud Native, Linux, SONiC, DASH, and P4.
• Ability to work independently in a dynamic, high-velocity startup environment where priorities can shift rapidly.
• People-oriented leadership, executive presence, and demonstrated ability to influence without direct authority.
• Direct customer interaction experience, both face-to-face and remote.
• Customer-service-oriented mindset, strong written and verbal English communication, and good listening skills.
• Ability to work independently and collaboratively as part of a team.
• Ability to travel globally.

Nice To Haves

• 15 or more years of experience in the semiconductor or networking market is preferred.
• Direct experience managing programs for major cloud providers such as AWS, Google, Microsoft, Meta, or Oracle.

Responsibilities

• Create clear processes and order across complex, competing technical workstreams to support customer program success.
• Serve as the internal expert on hyperscaler development cycles and align Xsight’s delivery with customer-specific processes and milestones.
• Lead customer programs through the full lifecycle, from initial concept and implementation through production and large-scale deployment.
• Balance the voice of the customer with Xsight’s internal resource needs, collaborating with PLM, Sales, and R&D to resolve issues.
• Drive technical progress at high velocity while managing multiple customer projects with potentially conflicting priorities.
• Represent Xsight in high-stakes technical meetings and use influence and communication skills to drive alignment across global teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior