CUSTOMER SVC/DEPT LEADER

The Kroger Co. • Bullhead City, AZ

2d

About The Position

Create an outstanding customer experience through exceptional service and establish and maintain a safe, clean environment that encourages customers to return. Direct and supervise the day-to-day functions, duties, and activities of the Front-end department, ensuring execution of established best practices, goals, and standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Model the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to handle stressful situations.
• Retail or customer service experience.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
• Maintain knowledge of products and answer questions or make product suggestions.
• Monitor and control department supply expenses.
• Manage store cash control, sales and cash items, and records.
• Schedule Front-end associates to provide adequate department coverage.
• Assist store management with preparing the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Implement the department’s period promotional plan and stay current with present, future, seasonal, and special ads.
• Monitor and control department expenses.
• Monitor inventory and stocking conditions and note discrepancies.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize, and supervise the inventory process.
• Train department associates on inventory, stocking, and Computer Assisted Ordering.
• Follow food safety regulations and guidelines.
• Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Oversee and manage the efficient operations of all Front-end functions and activities.
• Follow local, state, and federal laws and company guidelines.
• Assist management in supervising and coaching Front-end associates in performing their duties.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed