CUSTOMER SVC/DEPT LEADER

The Kroger Co.•Logan, UT

About The Position

The Customer Service/Department Leader directs and supervises the day-to-day functions, duties, and activities of the Front-end department. The role is responsible for executing departmental best practices, goals, and standards, and for supporting the Customer 1st strategy by encouraging associates to provide excellent service. The position models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The leader helps create an outstanding customer experience and maintains a safe, clean environment that encourages customers to return. The role oversees department operations, associate scheduling and coaching, customer assistance, inventory and promotional activities, financial controls, and compliance with safety requirements, laws, and company guidelines. The position’s essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Retail or customer service experience.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Monitor and control department supply expenses and other expenses.
Manage cash control, sales, cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management, implement the department’s promotional plan, and stay current with present, future, seasonal, and special ads.
Monitor inventory and stocking conditions and note discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Oversee the efficient operation of all Front-end functions and activities.
Follow applicable local, state, and federal laws and company guidelines.
Assist management in supervising and coaching Front-end associates in their duties.