Customer Svc/Dept Leader

Kroger•Henderson, NV

About The Position

The Customer Svc/Dept Leader directs and supervises the day-to-day functions, duties, and activities of the Front-end department. The role is responsible for executing departmental best practices, goals, and standards while embracing the Customer 1st strategy and encouraging associates to provide excellent customer service. The leader helps create a safe, clean, and welcoming environment that encourages customers to return, and models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. This position oversees Front-end operations, associate scheduling and coaching, customer service, cash control, sales and cash records, inventory, promotions, pricing, supply expenses, and departmental financial performance. The leader collaborates with store management on budgets, profit and loss reviews, business plans, and sales promotions, and ensures compliance with applicable laws, company guidelines, food safety requirements, and safety procedures. The essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Retail or customer service experience.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and respond to customer questions or make product suggestions.
Monitor and control department supply expenses.
Manage cash control, sales and cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with the store or department budget and profit and loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management and implement the department’s promotional plan.
Stay current with present, future, seasonal, and special advertisements.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Oversee and manage the efficient operation of Front-end functions and activities.
Follow local, state, and federal laws and company guidelines.
Assist management in supervising and coaching Front-end associates in their duties.