CUSTOMER SVC/DEPT LEADER

The Kroger Co.•North Las Vegas, NV

About The Position

Direct and supervise the day-to-day functions, duties, and activities of the Front-end department. The role is responsible for executing departmental best practices, goals, and standards; creating an outstanding customer experience; and maintaining a safe, clean environment that encourages customers to return. The leader supports the Customer 1st strategy, encourages associates to provide excellent service, and models the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Retail or customer service experience.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and answer questions or make product suggestions.
Monitor and control departmental supply expenses and other expenses.
Manage cash control, sales, cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management and implement the department's promotional plan.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory processes.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Oversee and manage the efficient operation of Front-end functions and activities.
Follow local, state, and federal laws and company guidelines.
Assist management in supervising and coaching Front-end associates.
Perform the essential functions of the position with or without reasonable accommodation.