CUSTOMER SVC/DEPT LEADER

The Kroger Co.•Henderson, NV

About The Position

The Customer Svc/Dept Leader directs and supervises the day-to-day functions, duties, and activities of the Front-end department. The role is responsible for executing department best practices, goals, and standards, and for embracing the Customer 1st strategy by encouraging associates to provide excellent customer service. The leader models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position also helps maintain a safe, clean environment that encourages customers to return.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Retail or customer service experience.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Help customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and answer questions or make product suggestions.
Monitor and control department supply expenses and other expenses.
Manage cash control, sales, cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management and implement the department’s promotional plan.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Oversee the efficient operation of Front-end functions and activities.
Follow applicable local, state, and federal laws and company guidelines.
Assist management in supervising and coaching Front-end associates.
Perform the essential functions of the position with or without reasonable accommodation.