Customer Svc/Dept Leader

Kroger•Sunset, UT

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Direct and supervise the day-to-day functions, duties, and activities of the Front-end department, and ensure department best practices, goals, and standards are followed. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Model the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Retail or customer service experience.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Welcome customers and answer questions about products sold in the department and throughout the store; make product suggestions as appropriate.
Maintain knowledge of products sold within the departments.
Monitor and control department supply expenses.
Manage cash control, sales and cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with preparing the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Implement the department's periodic promotional plan and stay current with present, future, seasonal, and special ads.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of repair needs.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Oversee and manage efficient operations of Front-end functions and activities.
Follow local, state, and federal laws and company guidelines.
Assist management in supervising and coaching Front-end associates in performing their duties.
Perform the essential functions of the position with or without reasonable accommodation.