Customer Svc/Dept Leader

Kroger•North Las Vegas, NV

About The Position

Direct and supervise the Front-end department’s day-to-day functions and activities, ensuring exceptional customer service, a safe and clean environment, and execution of department goals and standards. Embrace the Customer 1st strategy and model the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Assist management with supervising and coaching Front-end associates.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Retail or customer service experience.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Monitor and control department supply expenses.
Manage cash control, sales and cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with preparing the store or department budget, reviewing profit and loss, and taking appropriate action on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management.
Implement the department’s promotional plan and stay current on present, future, seasonal, and special ads.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise inventory processes.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Oversee the efficient operation of all Front-end functions and activities.
Follow local, state, and federal laws and company guidelines.
Assist management in supervising and coaching Front-end associates in their duties.
Perform the essential functions of the position with or without reasonable accommodation.