Icelandic Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

16d • Onsite

About The Position

Mercier Consultancy Group is seeking fluent or native Icelandic speakers for a Customer Support Specialist role in Sofia, Bulgaria. This position involves providing professional, empathetic, and solution-driven assistance to Icelandic-speaking customers on behalf of a leading international brand. It's an opportunity for career growth, cultural enrichment, and a competitive compensation package in a dynamic job market.

Requirements

• Native or fluent Icelandic language proficiency (both spoken and written) is essential for this role.
• A valid EU passport or the legal right to work within the European Union is mandatory.
• A solid command of English (B2 level or above) to communicate effectively in an international workplace environment.
• Previous experience in customer support services, customer care, or a client-facing role is advantageous but not strictly required — full training will be provided.
• Excellent verbal and written communication skills, with a professional, patient, and customer-first attitude.
• Strong computer literacy, including confidence navigating CRM platforms, email systems, and standard office software.
• Ability to work on-site in Sofia, Bulgaria, and adaptability to thrive in a fast-paced, multicultural support centre environment.

Responsibilities

• Deliver high-quality customer support to Icelandic-speaking clients via telephone, email, and live chat channels, ensuring every interaction meets the highest service standards.
• Accurately diagnose and resolve customer inquiries, complaints, and service requests in a timely and professional manner within the Customer Support Services framework.
• Maintain detailed and precise records of all customer interactions using internal CRM and case management systems.
• Escalate complex or unresolved issues to senior support tiers or specialist departments, following established escalation protocols.
• Proactively identify opportunities to enhance the customer experience and contribute feedback to continuous improvement initiatives.
• Collaborate effectively with multicultural team members and team leaders to meet and exceed individual and collective performance targets.
• Stay up to date with product knowledge, service updates, and internal policies to ensure customers always receive accurate and relevant information.
• Uphold compliance with data protection regulations and company confidentiality standards at all times.

Benefits

• Competitive Monthly Salary aligned with industry benchmarks in the Customer Support Services sector.
• Fully Paid Training Programme to ensure you are confident and well-equipped from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Sofia.
• Monthly Performance Bonus rewarding your dedication and results every single month.
• €1,500 Signing Bonus (one-time payment) awarded to all successful new hires joining the team.
• Ongoing career development opportunities and pathways for advancement within a growing international organisation.
• A welcoming, multicultural, and professionally stimulating work environment in the heart of Sofia.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed