Customer Support & Image Library Representative

Midstate Radiology Associates•Meriden, CT

11h•$20 - $25•Onsite

About The Position

Midstate Radiology Associates is hiring a full-time Customer Support & Image Library Representative at MidState Medical Center in Meriden. The role provides varied, multi-skilled secretarial, clerical, and administrative support to meet the needs of internal and external customers and contribute to the success of the imaging area. The representative works with patients, providers, radiology modalities, and other facility departments to provide accurate, timely, and efficient service. The position is scheduled Thursday and Friday from 9:30 a.m. to 8:00 p.m. and Saturday from 8:00 a.m. to 6:00 p.m., with a holiday rotation, for 30 scheduled weekly hours. Starting compensation is $20.00 to $25.30 per hour, plus applicable shift differentials, based on qualifications and experience.

Requirements

High school diploma or equivalent; exceptions may be made at the discretion of the Medical and Administrative Director.
Knowledge of medical terminology.
Knowledge of quality assurance and customer service principles and practices.
Ability to communicate effectively with patients, relatives, medical staff, and coworkers.
Ability to relate to patients from diverse cultural and socioeconomic backgrounds.
Ability to use the current Nuance reporting system, Epic, and Sectra PACS system.
Ability to maintain confidentiality of patient records.
Ability to understand and follow specifications and instructions, with attention to detail.
Basic keyboard skills and proficiency using a personal computer.
Ability to remain stationary, often sitting, standing, or kneeling, for prolonged periods; move objects up to 15 pounds in all directions; perform repetitive wrist, hand, or finger motions; lift up to 20 pounds at times; move about to accomplish tasks or between worksites; and access and navigate departments throughout the organization's facilities.

Nice To Haves

At least one year of customer service experience in a medical setting.

Responsibilities

Prepare reports and correspondence.
Work collaboratively with department team members and other units to provide quality service.
Communicate with radiology modalities and other facility areas by telephone and intercom; respond to questions and information requests and resolve problems.
Follow hospital and department policies when assisting patients and providers; provide assistance and direction by telephone and operate ACD phones, including transferring calls.
Monitor Nuance critical finding software to ensure results are communicated to ordering physicians and connect physicians with radiologists when appropriate.
Assist patients and physicians with scheduling, rescheduling, or canceling appointments when central scheduling is unavailable, and transfer callers to central scheduling when it is available.
Provide patients with instructions and exam preparations so they understand the ordered exam and are prepared.
Locate prior imaging by CD or Image Connect when requested and ensure prior records are correct.
Obtain imaging reports requested by patients or physicians and coordinate the required paperwork.
Monitor printed orders and call in the appropriate technologist on off shifts for STAT ultrasound, nuclear medicine, MRI, and interventional patients.
Perform support tasks such as scheduling add-on or walk-in patients, importing outside imaging studies into PACS, exporting studies to media, pushing studies to other facilities, and monitoring variances and STAT GoHealth dictations.
Demonstrate yearly competencies, including knowledge and behaviors needed to meet patients' needs based on age, condition, or other special requirements.
Perform other duties as assigned.