Customer Support & Image Library Representative

Midstate Radiology Associates•Meriden, CT

1d•Onsite

About The Position

Midstate Radiology Associates is hiring a full-time Customer Support & Image Library Representative at MidState Medical Center in Meriden. This role provides varied, multi-skilled secretarial, clerical, and administrative support to help meet the needs of internal and external customers and support the success of the imaging area. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a holiday rotation; the schedule may change based on operational needs. The position is scheduled for 40 hours per week. Starting compensation is $20.00 to $25.30 per hour, plus applicable shift differentials, based on qualifications and experience. The representative supports communication and service across radiology and other facility areas; assists patients, physicians, and staff with questions, scheduling, records, and imaging-related requests; and handles a range of administrative and image-library tasks. The role includes annual competencies to support patients according to their age, condition, and other special requirements. Midstate Radiology Associates is an equal opportunity employer.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology.
Knowledge of quality assurance and customer service principles and practices.
Ability to communicate effectively with patients, relatives, medical staff, and coworkers.
Ability to relate to patients from all cultural and socioeconomic backgrounds.
Ability to maintain confidentiality of patient records.
Ability to understand and follow specifications and instructions.
Attention to detail.
Basic keyboard skills and proficiency using a personal computer.
Ability to remain stationary, often sitting, standing, or kneeling for prolonged periods.
Ability to adjust or move objects weighing up to 15 pounds in all directions and lift up to 20 pounds at times.
Ability to perform repetitive motions involving the wrists, hands, and/or fingers.
Ability to move about to accomplish tasks or travel between worksites, and to access and navigate departments at the organization's facilities.

Nice To Haves

At least one year of customer service experience in a medical setting is preferred.
Experience with the current Nuance reporting system, Epic, and Sectra PACS system.

Responsibilities

Prepare reports and correspondence.
Work collaboratively within the department and with other units to provide quality service.
Communicate with radiology modalities and other facility areas using telephone and intercom systems.
Respond to questions and requests for information, and resolve problems by gathering information and applying knowledge of the work area and related areas.
Follow hospital and department policies when assisting patients and providers.
Provide assistance and direction by telephone; use ACD phones and transfer calls to and from various numbers.
Monitor Nuance critical finding software to help ensure results are communicated efficiently to ordering physicians.
Connect ordering physicians with the appropriate radiologist when applicable.
Assist patients and physicians with scheduling, rescheduling, or canceling appointments when Central Scheduling is unavailable; transfer callers to Central Scheduling when it is available.
Provide patients with instructions and exam preparations so they understand the ordered exam and are properly prepared.
Locate prior imaging by CD or Image Connect and ensure prior records are correct.
Obtain imaging reports requested by patients or physicians and coordinate appropriate paperwork.
Monitor printed orders and call in the appropriate technologist on off shifts for STAT ultrasound, nuclear medicine, MRI, and interventional patients.
Perform other support tasks, including scheduling add-on and walk-in patients, importing outside imaging studies into PACS, exporting imaging studies to media, pushing studies to other facilities, monitoring variances, and monitoring STAT GoHealth dictations.
Demonstrate yearly competencies, including knowledge and behaviors needed to meet patient needs related to age, condition, or other special requirements.
Perform other duties as assigned.