Radiology Image Library Associate

Jobologi•Lansdale, PA

About The Position

The Radiology Image Library Associate supports the Radiology Department, contributes to a smooth and efficient radiologist workflow, and helps provide a positive patient experience. The role works with patients, doctors, and hospital staff both within and outside the hospital system. It provides experience with healthcare technologies including electronic health record (EHR) systems and picture archiving and communication systems (PACS).

Requirements

Good verbal and communication skills.
Accurate documentation skills.
Ability to read and correctly pronounce medical terminology.
Excellent phone etiquette.
Good computer skills, including the ability to navigate and enter data in multiple IT and radiology systems.
Ability to multitask and handle acute, stressful, and busy periods.
Accuracy in completing tasks.
Ability to work efficiently and professionally with minimum supervision.
Ability to learn new procedures quickly.
Strong customer service skills.
Ability to display compassion and empathy.

Nice To Haves

Associate's or bachelor's degree in a related field.

Responsibilities

Greet and check in patients arriving for medical imaging procedures.
Answer calls from patients requesting imaging records and prepare records for pickup or mailing.
Ensure required forms are completed before releasing medical records.
Upload medical imaging studies performed at outside healthcare facilities and create required orders in the EHR system.
Triage phone calls to the reading room, report critical results to appropriate providers, meet applicable service-level agreements, and document communications in the appropriate systems.
Manage follow-up worklists by contacting providers about exams due for follow-up, documenting communications, and tracking resolution.
Manage patient worklists for treatment and educational conferences and load images for weekly patient review conferences.
Import images and reports from outside healthcare providers and transfer them to other providers.
Ensure proper documentation is received for image release and record it in the patient chart.
Assist with legal requests and de-identify imaging for research studies.
Monitor work queues for failed automated faxes of results reports, contact providers for correct fax numbers, resend faxes, document communications, and open tickets to update fax numbers.
Build positive relationships with colleagues, coach or mentor peers, and help others develop department-specific knowledge and skills.