Customer Support & Image Library Representative

Midstate Radiology Associates•Meriden, CT

2d•$20 - $25•Onsite

About The Position

Midstate Radiology Associates (MRA) is hiring a full-time Customer Support & Image Library Representative at MidState Medical Center in Meriden. The role provides varied, multi-skilled secretarial, clerical, and administrative support to internal and external customers, helping the imaging area operate efficiently and accurately. The representative communicates with patients, providers, radiology modalities, and other facility departments; supports appointment coordination and exam preparation; handles imaging records and reports; and helps ensure critical findings reach ordering physicians. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a holiday rotation, and may change based on operational needs. The scheduled workweek is 40 hours. Starting compensation is $20.00 to $25.30, plus applicable shift differentials, based on qualifications and experience. MRA is an equal opportunity employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Requirements

High school diploma or equivalent; exceptions may be made at the discretion of the Medical and Administrative Director.
Knowledge of medical terminology.
Knowledge of quality assurance and customer service principles and practices.
Ability to communicate effectively with patients, relatives, medical staff, and coworkers.
Ability to relate to patients from diverse cultural and socioeconomic backgrounds.
Ability to maintain the confidentiality of patient records.
Ability to understand and follow specifications and instructions, with attention to detail.
Basic keyboard skills and proficiency using a personal computer.
Ability to meet the stated physical requirements, including prolonged sitting, standing, or kneeling; moving objects up to 15 pounds in all directions; lifting up to 20 pounds at times; repetitive hand, wrist, or finger motions; moving between worksites; and accessing and navigating facility departments.

Nice To Haves

At least one year of customer service experience in a medical setting is preferred.
Familiarity with the current Nuance reporting system, Epic, and Sectra PACS system.

Responsibilities

Prepare reports and correspondence.
Work collaboratively within the department and with other units to provide quality service through communication, cooperation, and collaboration.
Communicate with radiology modalities and other facility areas by telephone and intercom; respond to inquiries and requests, and resolve problems by gathering information and applying knowledge of the work area and related areas.
Follow hospital and department policies when assisting patients and providers; provide assistance and direction by telephone and competently use ACD phones to transfer calls.
Monitor Nuance critical finding software to ensure results are communicated efficiently to ordering physicians, and connect ordering physicians with the appropriate radiologist when applicable.
Help patients and physicians schedule, reschedule, or cancel appointments when central scheduling is unavailable; otherwise transfer callers to central scheduling.
Provide patients with instructions and exam preparation information so they understand the ordered exam and are prepared for it.
Locate prior imaging by CD or Image Connect when requested and verify that prior records are correct.
Obtain imaging reports requested by patients or physicians and coordinate the required paperwork.
Monitor printed orders and call in the appropriate technologist on off shifts for STAT ultrasound, nuclear medicine, MRI, and interventional patients.
Perform other support tasks, including scheduling add-on and walk-in patients, importing outside imaging studies into PACS, exporting studies to media, sending studies to other facilities, monitoring variances, and monitoring STAT GoHealth dictations.
Demonstrate yearly competencies, including knowledge and behaviors needed to meet patient needs based on age, condition, or other special requirements.
Perform other duties as assigned.