Radiology Image Library Associate

Jobologi•Lansdale, PA

About The Position

The Radiology Image Library Associate supports the Radiology Department, contributes to a positive patient experience, and helps radiologists maintain a smooth and efficient workflow. The role works closely with patients, doctors, and hospital staff inside and outside the hospital system. It provides experience with healthcare technologies, including electronic health record (EHR) systems and picture archive and communication systems (PACS).

Requirements

Good verbal and communication skills.
Accurate documentation skills.
Ability to read and correctly pronounce medical terminology.
Excellent phone etiquette.
Good computer skills and ability to navigate and enter data in multiple IT and radiology systems.
Ability to multitask and handle acute, stressful, and busy periods.
Accuracy in task completion.
Ability to work efficiently and professionally with minimal supervision.
Ability to learn new procedures quickly.
Strong customer service skills.
Ability to display compassion and empathy.

Nice To Haves

Associate or bachelor's degree in a related field.

Responsibilities

Greet and check in patients arriving for medical imaging procedures.
Take calls from patients requesting imaging records and prepare records for pickup or mailing.
Confirm all required forms are completed before releasing medical records.
Upload imaging studies performed at outside healthcare facilities and create required orders in the EHR.
Triage phone calls to the reading room.
Report critical results to appropriate providers, complete communications within the applicable service-level agreement, and document communications in the appropriate systems.
Manage follow-up worklists, contact providers about exams with follow-ups due, document communications, and track follow-up resolution.
Manage patient worklists for treatment and educational conferences and load images for weekly patient review conferences.
Import images and reports from outside healthcare providers and transfer them to other healthcare providers.
Ensure appropriate documentation is received for image release and recorded in the patient's chart.
Assist with legal requests and de-identify imaging for research studies.
Monitor work queues for failed automated faxes, contact providers for correct fax numbers, resend faxes, document communications, and open tickets to update fax numbers.
Build positive relationships with colleagues, coach or mentor peers, and help others acquire department-specific knowledge and skills.