Customer Support / Dispatcher

Whaley Foodservice • Greensboro, NC

3d • Onsite

About The Position

The Customer Support / Dispatcher provides administrative and operational support to ensure efficiency of the West Columbia Branch operations.

Requirements

• One (1) year of experience in a dispatching role.
• 1-2 Years of Customer Support experience
• High School diploma or equivalent.
• Ability to work independently.
• Strong Windows based computer skills including Microsoft Word & Excel.
• High level of accuracy: ability to collect and prepare data for reports.
• Strong attention to detail
• Ability to answer high volume incoming customer calls and balance multiple priorities.
• Ability to effectively resolve customer issues.
• Stellar interpersonal, verbal, and written skills.

Responsibilities

• Prioritizes new unscheduled service calls for branch’s service technicians to best meet customer’s needs.
• Works closely with the branch management to coordinate technicians according to customer requests, determine schedules, and dispatch service calls.
• Provides technicians with any pertinent information regarding service calls.
• Opens & closes service orders for billing upon completion to ensure accuracy.
• Supports field service technicians in the field to resolve problems quickly.
• Collaborates with customers, manufacturers, and internal departments to determine customer needs.
• Coordinates shipping & receiving of ordered and or warranty parts.
• Generates accurate purchase orders for parts to corporate office and outside vendors.
• Communicates credit | collection guidelines & resolves situations accordingly and timely.
• Generates daily, monthly, and quarterly reports as needed.
• Other duties as assigned by management.

Benefits

• Medical, Dental, and Vision
• Continuing Education
• 401k & Profit Sharing
• Paid Holidays & Vacation
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED