Customer Support Agent

We are seeking customer-centric individuals to join our team and provide exceptional service to our marketplace. As a member of our team, you will be responsible for addressing customer issues and finding the best solutions in a timely manner. Your role will involve being the first point of contact for customers, demonstrating excellent customer service skills, and taking ownership of customer concerns. We are looking for problem solvers who can think on their feet, take initiative, and escalate situations when necessary.

Service the marketplace with empathy and judgment

Own customer issues and provide the best solutions and service

Move quickly to ensure customer needs are met

Go out of your way to ensure customer satisfaction

Exhibit the highest standards of customer service

Be the customer's first point of contact

Problem solve and provide solution-driven support

Think on your feet and take initiative

Know when to escalate situations

Work independently and take ownership of tasks

• Customer-centric mindset
• Ability to provide prompt solutions through phone, chat, and email
• Strong communication and collaboration skills
• Ability to investigate, research, and resolve customer issues
• Polite and professional handling of tough and dissatisfied customers
• Timely tracking and follow-up on customer requests
• Ability to work independently and thrive in fast-paced environments

• Work from home with occasional opportunities for in-person meetings
• Personal and professional development opportunities
• Fast-paced startup environment
• Opportunity to make a difference in the lives of customers
• Rotating roster including weekends
• Competitive salary and benefits package
• Opportunity to work with a diverse team from around the world