Customer Support Agent

We are seeking customer-centric individuals to join our team and provide exceptional service to our marketplace. As a customer service representative, you will be responsible for addressing customer inquiries and resolving issues through various channels such as phone, chat, and email. Your role will involve collaborating with different departments, investigating and researching customer concerns, and ensuring timely follow-up on all customer requests. This position requires problem-solving skills, initiative, and the ability to thrive in a fast-paced environment.

• Process customer contact and deliver prompt solutions through phone, chat, and email
• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage customer accounts and update relevant information

• Customer-centric mindset
• Ability to provide prompt solutions through phone, chat, and email
• Strong communication and collaboration skills
• Ability to investigate, research, and resolve customer issues
• Polite and professional handling of tough and dissatisfied customers
• Timely tracking and follow-up on customer requests
• Ability to work independently and thrive in fast-paced environments

• Work from home with occasional opportunities for in-person meetings
• Personal and professional development opportunities
• Fast-paced startup environment
• Opportunity to make a difference in the lives of customers
• Rotating roster including weekends
• Competitive salary and benefits package
• Access to a diverse and global team
• Steady power and internet requirements provided
• Opportunities for travel and meeting coworkers from around the world