Customer Support Agent

We are seeking customer-centric individuals to join our team and provide exceptional service to our marketplace. As a customer service representative, you will be responsible for addressing customer inquiries and issues through various channels such as phone, chat, and email. Your role will involve problem-solving, collaborating with different departments, and ensuring prompt and satisfactory resolutions for our customers. This position requires the ability to work independently and thrive in a fast-paced environment. Please note that our customer base is currently limited to the United States, but our service is available 24/7.

• Process customer contact and deliver prompt solutions through phone, chat, and email
• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage customer complaints and escalations effectively
• Provide excellent customer service and be the first point of contact for customers
• Work independently and thrive in fast-paced environments
• Maintain a high standard of customer service
• Work flexible shifts to accommodate the 24/7 service to nurses and workplaces in the United States.

• Customer-centric mindset
• Ability to provide prompt solutions through phone, chat, and email
• Strong communication and collaboration skills
• Ability to investigate, research, and resolve customer issues
• Polite and professional handling of tough and dissatisfied customers
• Timely tracking and follow-up on customer requests
• Ability to work independently and thrive in fast-paced environments

• Work from home with occasional opportunities for in-person meetings with coworkers from around the world
• Personal and professional development opportunities
• Fast-paced startup environment making a difference in the lives of customers
• Rotating roster including weekends
• Opportunity to learn and develop specific skills
• Steady power and internet required
• Minimum 20Mbps wired internet connection
• Minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
• Minimum 16GB RAM or higher
• Boot Drive using SSD
• Wired headset required
• Quiet working environment