Customer Support Agent

We are seeking customer-centric individuals to join our team and provide exceptional service to our marketplace. As a member of our team, you will be responsible for addressing customer issues, finding solutions, and delivering the highest standards of customer service. You will serve as the first point of contact for our customers, demonstrating empathy, judgment, and problem-solving skills. This role requires independence, initiative, and the ability to think on your feet. Join us in revolutionizing the healthcare talent market and making a positive impact on the lives of healthcare professionals and facilities.

• Process customer contact and deliver prompt solutions through phone, chat, and email
• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage customer relationships and provide excellent customer service
• Work independently and thrive in fast-paced environments

• Customer-centric mindset
• Ability to provide prompt solutions through phone, chat, and email
• Strong communication and collaboration skills
• Ability to investigate, research, and resolve customer issues
• Polite and professional handling of tough and dissatisfied customers
• Timely tracking and follow-up on customer requests
• Ability to work independently and thrive in fast-paced environments

• Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
• Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
• Personal and professional development opportunities.
• Minimum 20Mbps wired internet connection required.
• Minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher) required.
• Minimum 16GB or higher RAM required.
• SSD boot drive required.
• Wired headset required.
• Quiet working environment required.
• Steady power and internet required.
• Operate 24/7 and work on a rotating roster, including weekends.