Customer Support Agent

We are seeking customer-centric individuals to join our team and provide exceptional service to our marketplace. As a customer service representative, you will be responsible for addressing customer inquiries and issues through various channels such as phone, chat, and email. Your role will involve problem-solving, collaborating with different departments, and ensuring prompt resolution of customer requests. This position requires strong communication skills, the ability to handle difficult customers professionally, and the initiative to work independently in a fast-paced environment.

• Process customer contact and deliver prompt solutions through phone, chat, and email
• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage customer inquiries and provide excellent customer service
• Work independently and thrive in fast-paced environments

• Customer-centric mindset
• Ability to provide prompt solutions through phone, chat, and email
• Strong communication and collaboration skills
• Ability to investigate, research, and resolve customer issues
• Polite and professional handling of tough and dissatisfied customers
• Timely tracking and follow-up on customer requests
• Ability to work independently and thrive in fast-paced environments

• Work from home with occasional opportunities for in-person meetings
• Personal and professional development opportunities
• Fast-paced startup environment
• Opportunity to make a difference in the lives of customers
• Flexible shifts available
• Steady power and internet required
• Minimum 20Mbps wired internet connection required
• Minimum quad-core CPU and 16GB RAM required
• Wired headset required
• Quiet working environment required
• Rotating roster including weekends